Some agencies consistently achieve better clinical outcomes. The benefits of higher-performing agencies include greater accountability, improved resource management, briefer treatment duration, decreased client dropout, and increased staff retention. Participants in this workshop will first learn about key research findings that form the building blocks of sustainable “cultures of excellence.” Next, specific strategies including brief and time -sensitive interventions, client feedback, and monitoring of individual and program outcomes will be described.
Describe three key principles of high-performing agencies.
Bob Bertolino is a professor of Rehabilitation Counseling at Maryville University in St. Louis, Missouri, where he's taught since 2001. He has taught in a variety of courses, primarily graduate, in counseling, health professions, and psychology. Bob is also the Sr. Clinical Advisor at Youth In Need (YIN), Inc., a community-based non-profit organization in eastern Missouri that serves children, youth, and families. He has also worked with YIN for 26 years and is part of the Executive Management Team. In his role he oversees clinical outcomes and provide training, consultation and clinical supervision. He's also a Sr. Associate for the International Center for Clinical Excellence (ICCE). He was part of a team, led by Dr. Scott D Miller, who helped to gain approval for Feedback-Informed Treatment (FIT) as an evidence-based practice (EBP) through the Substance Abuse Mental Health Services Administration (SAMHSA). FIT is listed as an EBP on the National Registry of Evidence-Based Programs and Practices (NREPP).
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